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Manage Members

Your members are the heart of your space. Understanding who they are and how they engage helps you serve them better.

What You'll Do​

  • View your member directory
  • Understand member information
  • Use insights to improve your space

Member Directory​

Accessing the Directory​

From your dashboard, go to Community > Members.

What You'll See​

The member directory shows everyone who has:

  • Created a booking at your space
  • Been added by you manually
  • Joined through other means

For each member, you can view:

  • Name — How they identified themselves
  • Contact — Email or phone if provided
  • First visit — When they first booked
  • Last visit — Most recent booking
  • Total visits — How many times they've booked

Searching and Filtering​

Find specific members by:

  • Searching by name or email
  • Filtering by booking type
  • Filtering by date range
  • Sorting by activity

Understanding Your Community​

Active Members​

Members who've booked within the last 30 days. These are your regulars—the foundation of your community.

How to nurture them:

  • Remember their names
  • Notice their progress
  • Make them feel valued

Returning Members​

Members who've visited multiple times but not recently. They liked you but life got in the way.

How to re-engage:

  • A friendly check-in message
  • Special "welcome back" offers
  • Updates on what's new

New Members​

First-time visitors in the last 30 days. Their experience now determines whether they return.

How to welcome them:

  • Personal greeting
  • Extra attention in their first sessions
  • Follow-up after their visit

Lapsed Members​

Haven't booked in 90+ days. They've drifted away.

How to reconnect:

  • Acknowledge the gap without pressure
  • Share what's changed or improved
  • Make it easy to return

Member Insights​

Booking Patterns​

Look for patterns in when people book:

  • Peak days — When do most bookings happen?
  • Popular times — Morning vs. evening preference?
  • Seasonal trends — Busy periods vs. quiet ones?

Use this to optimize your schedule.

Retention Signals​

Watch for warning signs:

  • Decreased booking frequency
  • Cancelled bookings
  • Shorter sessions

Reach out before they fully disengage.

Growth Indicators​

Positive trends to celebrate:

  • Increasing new members
  • High return rates
  • Referrals and word-of-mouth mentions

Member Communication​

One-on-One Messages​

For individual outreach, use:

  • Email (if they provided it)
  • Your usual communication channels (LINE, WhatsApp, etc.)

Tatiya shows you contact info; how you reach out is up to you.

Announcements​

For space-wide updates, use Broadcast to send one message to all your members — or to a group like a lifecycle stage, a membership plan, or your leads. It arrives in their in-app inbox and by email, and every email includes an unsubscribe link.

Personal Beats Mass

A personal message to five lapsed members is more effective than a mass email to everyone.

Privacy and Respect​

What Members Expect​

When someone books with you, they expect:

  • Their information stays private
  • You won't spam them
  • You'll use their data responsibly

Best Practices​

  • Only contact members with relevant information
  • Let them know how to opt out
  • Never share member information with third parties
  • Delete information if they ask

What's Next?​

Your community tools are set up! Now let's prepare for launch. Head to Go Live.

Data Export

Need to export your member list? Look for the Export button in the member directory. Useful for backup or integrating with other tools.