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Frequently Asked Questions

Quick answers to common questions about using Tatiya.

Getting Started​

How much does Tatiya cost?​

Visit tatiya.space/pricing for current pricing. We offer a free tier for getting started.

Can I try Tatiya before committing?​

Yes! Create a free space and explore all the features. Publish when you're ready.

What's an "archetype" and why does it matter?​

An archetype is a category that defines how your space is presented. It determines the terminology used (classes vs. sessions vs. workshops) and suggests design elements that fit your type of space.

The four archetypes are:

  • Movement — Gyms, martial arts, dance, fitness
  • Spiritual — Yoga, meditation, wellness, healing
  • Creative — Art studios, workshops, makerspaces
  • Hospitality — Cafés, coworking, event spaces

Can I change my archetype later?​

Yes, go to Settings > General and select a new archetype. Your content stays the same, but the presentation adjusts.

Bookings​

Do visitors need an account to book?​

Visitors can book without creating a full Tatiya account. They provide their name and contact info when booking.

Can I accept payments through Tatiya?​

Currently, Tatiya handles reservations only. You manage payments directly with visitors (cash, transfer, or third-party payment services).

What happens when someone books?​

  1. They select a session from your schedule
  2. They enter their contact information
  3. They receive a confirmation email
  4. You get notified of the booking
  5. It appears in your dashboard

Can I require approval for bookings?​

Currently, bookings are automatic. The visitor books, the spot is reserved. Approval-based bookings are planned for the future.

How do I handle cancellations?​

Visitors can cancel through their confirmation email. You can also cancel bookings from your dashboard. Set expectations by adding your cancellation policy to your FAQ.

Website​

Can I use my own domain?​

Yes! Go to Settings > Website > Domain and follow the instructions to connect your custom domain.

How do I edit my website content?​

Go to Settings > Website > Pages to edit your About page, FAQ, pricing, and other content.

Is my website mobile-friendly?​

Yes, all Tatiya websites are automatically responsive and work well on phones, tablets, and desktops.

Can I add custom pages?​

Currently, Tatiya provides a fixed set of pages (Home, About, Schedule, Contact, FAQ, Pricing). Custom pages are planned for the future.

Can I add custom code or widgets?​

Not currently. Tatiya focuses on simplicity. If you need custom functionality, let us know what you're trying to accomplish.

Team & Access​

How many team members can I add?​

It depends on your plan. Check your subscription details for limits.

What's the difference between Admin and Staff?​

Admin can manage most settings, content, and team members. Staff can only view schedules, see attendees, and mark attendance.

Can I have multiple owners?​

No, each space has one owner. If you need to transfer ownership, contact support.

Technical​

What browsers does Tatiya support?​

Tatiya works on all modern browsers: Chrome, Firefox, Safari, Edge. We recommend keeping your browser updated.

Is my data backed up?​

Yes, we maintain regular backups of all data. Your information is safe.

Can I export my data?​

Yes, you can export booking history and member lists from the respective sections in your dashboard.

Is Tatiya secure?​

We use industry-standard security practices including SSL encryption, secure hosting, and regular security updates.

Account​

It says my email already has an account, but I've never set a password​

That happens when your account was made another way — you signed in with Google, or a host added you when you came in for a visit. The account is yours; it just doesn't have a password on it yet.

On the sign-up page, choose have us email you a link to set a password, or go straight to /set-password. We'll email you a link, and you can pick a password from there. The link works once and lasts two hours.

You can keep signing in with Google afterwards if you prefer — adding a password doesn't take that away.

I got a set-password email I didn't ask for​

Nothing has changed on your account, and nothing will unless that link is used. You can ignore the email. If they keep arriving, let us know.

How do I change my email address?​

Go to your profile settings (click your avatar in the top right) and update your email.

How do I delete my space?​

Go to Settings > General > Danger Zone and follow the deletion process. This is permanent.

Can I have multiple spaces?​

Yes! Create additional spaces from your dashboard. Each space has its own website, schedule, and settings.

Getting Help​

How do I contact support?​

Use the support chat in your dashboard, or email [email protected].

Is there a community or forum?​

Not currently, but we're building one. Follow @tatiya_space for updates.

Where can I request features?​

Use the feedback option in your dashboard or email us. We love hearing what would help your space.

Didn't find your answer?

Contact us through your Tatiya dashboard. We're here to help.