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Manage Bookings

Visitors are booking your sessions. Here's how to stay on top of reservations and keep your schedule running smoothly.

What You'll Do​

  • View incoming bookings
  • See who's attending each session
  • Handle cancellations
  • Use the booking dashboard

The Booking Dashboard​

From your dashboard, go to Bookings > Overview to see your booking activity.

At a Glance​

The dashboard shows you:

  • Upcoming sessions — What's happening today and this week
  • Recent bookings — Who just reserved a spot
  • Attendance — How full your sessions are

Today's View​

The "Today" section shows:

  • Each session happening today
  • Who's booked for each
  • Current attendance vs. capacity

This is your quick reference for knowing who to expect.

Viewing Session Attendees​

From the Calendar​

  1. Go to Bookings > Schedule
  2. Click on any session
  3. See the attendee list

Attendee Information​

For each booking, you'll see:

  • Visitor name
  • Booking time (when they reserved)
  • Any notes they added
  • Contact information (if provided)

Handling Cancellations​

When a Visitor Cancels​

Visitors can cancel their own bookings through their confirmation link. When they do:

  • The spot opens up for others
  • You get notified (if enabled)
  • The booking appears as "Cancelled" in your records

When You Need to Cancel a Booking​

If you need to remove someone's booking:

  1. Navigate to the session
  2. Find their booking
  3. Click Cancel Booking
  4. Choose whether to notify them
Be Considerate

If you need to cancel someone's booking, a personal message explaining why goes a long way.

Cancellation Policies​

Set expectations by adding your cancellation policy to:

  • Your booking type description
  • Your FAQ page
  • The confirmation message

Example policy:

"Please cancel at least 24 hours in advance. Late cancellations may result in a booking fee for future reservations."

No-Shows​

When someone books but doesn't appear:

Track It​

Note no-shows so you can see patterns. Consistent no-shows from the same person might need addressing.

Follow Up​

A friendly message after a no-show maintains the relationship:

"We missed you at today's session! Everything okay? Let us know if you'd like to rebook."

Consider Your Policy​

Some spaces implement:

  • No-show fees
  • Booking restrictions for repeat offenders
  • Waitlists that benefit from cancellations

Waitlists​

When a session is full, visitors may want to be notified if a spot opens.

How Waitlists Work​

  1. Session reaches capacity
  2. Visitor joins the waitlist
  3. Someone cancels
  4. Waitlisted visitors get notified
  5. First to respond gets the spot

Enable Waitlists​

Waitlists can be enabled per booking type in Bookings > Booking Types > [Your Type] > Settings.

Notifications​

Stay informed about booking activity.

You'll Be Notified When:​

  • Someone makes a new booking
  • Someone cancels a booking
  • A session is getting full
  • A waitlisted person gets a spot

Notification Preferences​

Adjust what you receive in Settings > Notifications:

  • Email notifications
  • In-app notifications
  • Daily digest vs. immediate

Best Practices​

Review Tomorrow's Schedule Daily​

Take 2 minutes each evening to:

  • See who's coming tomorrow
  • Spot any sessions that need attention
  • Prepare for busy days

Keep Your Calendar Current​

If something changes (venue, time, cancellation):

  • Update the session immediately
  • Notify affected attendees
  • Add clear notes explaining the change

Respond to Issues Quickly​

When visitors have questions or problems:

  • Respond within 24 hours
  • Be solution-oriented
  • Follow up to confirm resolution

What's Next?​

You're taking bookings! Now let's make your website look professional. Head to Build Your Website.

Export Your Data

Need a list of attendees for a session? You can export booking data from the session view. Look for the Export button.